Refund Policy
Last updated: June 2026
1. Free Trial
A 30-day trial begins on the date a trial license key is issued. Customers are encouraged to fully evaluate the Software, installation process, documentation, and fit for their workflow during this period before purchasing.
2. Perpetual Licenses
Licenses are one-time purchases. Because a full-featured free trial is available before purchase, paid license sales are generally final except as expressly stated in this policy or required by law.
3. Refund Eligibility
Refund requests may be considered within 30 days of purchase only if:
- A reproducible technical defect materially prevents the Software from performing its core documented functions and cannot be resolved within a reasonable timeframe
- An incorrect or duplicate charge occurred
Refunds will not be granted for:
- Change of mind
- Failure to evaluate during the trial period
- Infrastructure incompatibility
- Regulatory dissatisfaction
- Lack of technical expertise
- Expectation of managed installation, custom configuration, consulting, or guaranteed technical support not separately purchased or agreed in writing
4. Refund Conditions
Approved refunds may require written confirmation that the Software has been uninstalled and all license keys deleted.
5. Processing
Refunds are issued to the original payment method through Stripe. Processing times depend on your financial institution.
6. Contact
Plantaera Biotech LLC